Frequently Asked Questions
Why Choose CSA Travel Protection?
CSA sells products that are more accurately described as "travel insurance and travel assistance services." This is because CSA products consist of insurance and non-insurance components bundled together in a single package. Examples of non-insurance components that CSA offers include Emergency Assistanceservices.
What does a CSA Travel Protection plan cover?
The plans cover many unforeseen circumstances that may force you to cancel or interrupt. In addition, CSA plans provide protection for unexpected events that may occur during your trip. Below is a list of the different coverages that can be found in the CSA Comfort and Luxe Travel Protection Plans. Please readyour Certificate or Insurance Policy for details.
Trip Cancellation/Trip Interruption
Medical and Dental Expense
Emergency Medical Transportation
Damage To Your Rental Car (Not available in all states)
Air Flight Accident
Travel Accident (Luxe Only)
Why is travel insurance important?
We feel travel insurance is important because many times, travelers pay for their trips months in advance. You and your family may be in the best of health today, but things can change before you go on your trip, leaving you with cancellation penalties. Secondly, travel insurance gives you confidence while on your trip. With travel insurance, numerous unexpected situations may be covered that can save you a lot of time, money and frustration.
How much of my trip cost should I insure?
You should insure the total of your pre-paid, non-refundable trip costs, including airfare -- the amount you would be losing to penalties if you have to cancel your trip.
What about frequent flyer miles?
Sorry, frequent flyer miles cannot be insured for any dollar value. But be sure to include your flight dates in your policy so you will have the coverages for travel delay, baggage delay, etc.
What if I don't yet know all of my travel arrangements? Should I wait to buy the policy?
You should insure the trip cost that you are sure of right away. As you add additional arrangements to your trip (air flights, hotels, etc) you can add these arrangements to the policy.
What if I don't yet know my exact travel dates?
Many travelers book the main part of their trip well in advance and it may be weeks or months later that they have everything, including the exact travel dates nailed down. If this is your situation there's no reason to delay in purchasing a policy. The travel dates can be modified at any time prior to your departure.
What if I cancel my trip?
The CSA Plan will reimburse you for prepaid, non-refundable payments made for your trip if the reason for your cancellation is one or more of covered events listed in your Certificate or Insurance Policy.
Will CSA Travel Protection plans refund my travel agent service fees if my trip is cancelled for a covered reason?
Yes. You can insure any service fees charged up front and invoiced by your travel agent at the time of booking. They will be reimbursed if your trip is cancelled for a covered reason.
Can travelers of all ages purchase the CSA Travel Protection Plan?
What is a pre-existing medical condition?
It is a condition for which you, during the 180 days preceding and including the policy effective date:
1) Received, or received a recommendation for, a diagnostic test, examination, or medical treatment, or
2) Took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine, and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage is effective under this Policy